It looks like BTS fans are upset once again over the quality of goods purchased through Weverse shop. The “Butter” cassette tape that fans purchased were supposed to look like this…
…but instead, they got this. Instead of the more beige tone tape, they received a white cassette tape with smudged/faded ink for the “Butter” text.
버터 카세트… 암 생각 없이 뜯어서 개봉 영상도 안 찍었으니 교환은 할 생각도 없지만 하자가 ㅎㅎ;; 그리고 공홈 사진이랑 너무 다른 거 아니냐 이걸 같은 제품이라고 파는 건가 그냥 내가 또 호구짓 한 거지 머… 응… pic.twitter.com/pBW0xagwjb
— 랑 (@uiitx0) October 30, 2021
Some even thought they received the wrong item due to how different the tape was compared to the photos on the shop app.
Did I receive the wrong tape? What is this? The tape is more white and the font is faded. Even the BTS logo looks faded and there isn’t even a hologram sticker. Is this fake? HYBE, did you send me a fake one?
버터 카세트 테잎 제가 받은게 잘못 온건가요? 뭐죠? 저 하얀 바탕에 흐리멍텅한 검은 버터 글씨는…
버터도 방탄 로고도 흐리멍텅해요ㅜㅜ
심지어 홀로그램도 없어요ㅜㅠ
가짠가? 하이브 나한테 가짜보낸거야?😡 pic.twitter.com/sc4Dn5LbOr
— 혜니 (@mamang32) October 30, 2021
Numerous tweets were posted online regarding the huge difference in color and quality for the cassette tape.
I just received the tape and the color looks totally different from the website. Did everyone else get a white colored tape? Or is mine a flawed one?
버터 카세트가 막 도착했는데,, 버스에서 보이는 거랑 색깔이 다른데,,, 트친님들도 혹시 다 하얀색인가요? 아니면 이거 불량이에요? ㅠㅠ
— 행복한탄이나라(탄나) ℳ𝓎 𝒰𝓃𝒾𝓋ℯ𝓇𝓈ℯ (@cherisher__jc) October 30, 2021
And it looks like the cassette tape isn’t the first time fans have expressed their frustration with the quality of goods. One fan received the BTS ring with many scratches on it, making fans wonder if they actually inspect the items before sending them out.
반지 제작 어느 업체에 맡긴 거지..
너희 출고 전 검수 안해…? 8ㅁ 8 pic.twitter.com/7a3SpzNd2W
— (SLOW)신에게 명령하지 마십쇼 (@Guard_NEWNA) May 9, 2020
Another fan, who only bought clothes to receive the photo cards, was upset after receiving a bent photo card.
위버스샵 물건 보내는거 진짜 개짜증
ㅅㅂ 내가 포카땜에 옷샀는데 포카상태가 이러면 어쩌라는거지???? 🤷♀️
저거 열때 내가 잘못본줄 장난합니까? pic.twitter.com/gdwdBuFZQG
— 찜이너¹³ (@JJIIMMinner) October 22, 2021
Another fan received goods that had major flaws, including a part of the page being cut off.
이번에 달마중 바인더는 이쁜데 속지가 너무 불량이다 ㅠ
잘려있고 뜯어져있고 ㅠ pic.twitter.com/RL47j5IjfT
— liliz⟭⟬릴리즈⟬⟭ᴾᵀᴰ (@liliz1204) October 29, 2021
Many fans have sent in complaints and asked for exchanges or refunds in hopes that they will put in more effort and time into the merchandise before sending them out to fans.